Shipping & Delivery

Shipping Cost and Method

• Shipping is completely free on all orders. The price quoted on each item is inclusive of postal charges. The method of shipment is decided by Bad Panda Shop.
  
• All items under $25.00 USD will be dispatched via standard small packet airmail via the Hong Kong Postal Service. 
  
• All items over $25.00 USD will be dispatched via registered small packet airmail via the Hong Kong Postal Service.
  
• If the total order consists of more than one item and the total value is over $25.00 USD then the method of shipment will be decided by Bad Panda Shop to ensure that customers do not have to pay for unnecessary customs and excise duty and taxes.
  
• All non-media items such as computers, mobile phones, DVD players and other electronic products are dispatched via EMS Speedpost via the Hong Kong Postal Service. Such items will most likely incur tax and/or duty upon entry because the parcels will be insured for the true value so please ensure that you understand the importation rules of your country and calculate the duaty and tax you will incur beforehand. Bad Panda Shop is not liable for any duty or other importation tax incurred by the customer.  

Shipping Address

• Please ensure that your shipping address is correct before you confirm the order. Bad Panda Shop can only dispatch to the shipping address provided.

• We accept payments by Paypal and credit card payments, which requires you to provide the shipping address.

Stock Availability and Processing Time

• Bad Panda Shop try to ensure that as many of our items are stocked, but it is not always possible. Any products that are not stocked will need to be retrieved from the distributor. There may be a delay when this happens as a minimum order is generally required from the distributor before they will deliver to Bad Panda Shop.

• In stock items will be dispatched within 2 working days.
  
• Items that need to be transferred from a subsidiary store will be dispatched within 4 working days.
  
• Items that need to be ordered from a Hong Kong based distributor will be dispatched within 5 working days. 
  
• Items that need to be ordered from a non-Hong Kong based distributor will be dispatched in between 7 to 10 working days.
  
• Bad Panda Shop is unable to process orders on Hong Kong general and public holiday dates (bascially any date in which the Hong Kong Post Office is closed).

Delivery Information (for reference only)

*The average delivery time is for reference only and is only an estimate. Each national postal service is an independent entity and is beyond our control, and further delays may occur due to reasons including customs inspections, bad weather, peak seasons (e.g. lead up to Christmas).

• Please note that for orders placed during the Christmas period (mid-November to the end of December), your orders may be delayed by an extra 1 to 2 weeks.

• Orders should not take longer than 6 weeks to arrive from the dispatch date.

Excluded Countries

Bad Panda Shop does not ship to various countries throughout the world due to postal issues to these areas (many lost parcels, slow delivery etc):

• Excluded countries in Europe: Italy, Russia
• Excluded countries in Central and South America: All (except Mexico, Puerto Rico, Costa Rica, Brazil, Chile, Peru, Argentina) 
• Excluded countries in Africa: All (except South Africa)
  

If potential customers living in the above geographic locations somehow manages to place an order, the order will be cancelled and any payment will be fully refunded.